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This policy explains what information bgm33 collects when you use our lobby, how that information is stored, and what choices you hold over it. Access to our platform and the protections described here depend on your local law and eligible region.
When you create an account on bgm33, we collect the details you submit during registration — your name, contact address and the payment method you link to your wallet. If you use Nagad, Rocket or Bank Transfer to fund your account, the transaction reference and amount are recorded against your account history. We do not store full bank credentials or mobile wallet PINs; those remain with your payment provider at all times. Cookies and session data are collected when you browse the lobby or open a game. This lets us keep your session active and remember your language preference. You can adjust cookie settings through your browser; switching off non-essential cookies will not block account login. We keep account records for as long as your account remains active and for a further period required by applicable law in your eligible region. If you close your account, we will retain only the minimum records required to comply with any legal obligation we hold in your jurisdiction. For questions about how long specific data is held, contact our support team directly. All data handling described here is subject to your local law, and eligibility for our platform varies by region.
Transaction references linked to your Nagad deposits are stored in your account history. We do not hold your Nagad PIN or account password at any point.
Rocket payment records are retained as part of your wallet transaction log. These records are accessible to you through your account dashboard after login.
Bank Transfer details such as reference numbers are held against your deposit history. Your full bank account number is never stored on our platform.
This policy covers data collected directly through your bgm33 account, including your registration details, in-lobby activity and payment records. It does not extend to services or websites that sit outside our direct control. Understanding that boundary helps you know exactly where our obligations begin and end.
Your login credentials, session tokens and device activity on bgm33 are within this policy's scope. We apply security measures to protect these records. Review the current security settings shown in your account dashboard after login.
Deposits and withdrawals made through Nagad, Rocket or Bank Transfer are recorded in your account history and covered here. The payment providers themselves operate under their own separate privacy terms, which sit outside this policy.
Your browsing history within the lobby — which game categories you open, how long a session runs — is covered by this policy. We use this data to keep the session working correctly, not to share it with third-party advertisers.
Links or embedded tools from studios such as PG Soft, JDB, Joker or Microgaming operate under those providers' own terms. Once you interact with a third-party frame, that provider's own data practices apply rather than ours.
You hold several practical rights over the data we hold on your account. You can ask us to show you what personal information is on record, correct anything that is inaccurate, or raise a question about how a particular piece of data is being used. These actions are available regardless of whether your account is currently active. To review the data held on your account, start from your account dashboard after login — basic profile details and transaction history are visible there without contacting us. If you need a fuller record, or if you want to correct information that the dashboard does not let you edit directly, reach out to our support team using the contact routes listed in the Support section below. We aim to respond to data requests without unnecessary delay, though the exact timeframe will depend on the nature of your request and applicable local law in your eligible region.
Log in and open your account dashboard. Your profile details, wallet history and linked payment method are displayed there. For a complete data summary beyond what the dashboard shows, contact support directly.
If a name, contact address or linked payment detail is recorded incorrectly, send a correction request to our support team. Include your registered contact detail so we can locate the right account quickly.
Questions about how a specific piece of data is used — for example, a Rocket transaction record or a session log — can be directed to support at any time. We will identify the relevant record and explain its purpose.
Where local law in your eligible region gives you a right to request deletion, we will assess and action that request in line with our retention obligations. Requests of this kind must come through the contact routes listed below.
If you have a question about this privacy policy — what data we hold, how a transaction record is used, or how to submit a correction — our support team handles these requests directly. Use any of the contact routes below. When you write in, include your registered account detail so we can match your request to the correct record without delay.
Open the chat widget from any page while logged in. Describe your privacy question and a support agent will pick it up. This is the fastest route for straightforward data or account questions.
Send a written request to our support email address shown on the Contact page. Email works well for correction requests or where you need a written record of our response for your own reference.
For routine data checks — transaction history, linked payment method, profile details — log in and open your account dashboard directly. Many questions can be answered there without contacting us.
Our approach to your data is built around giving you a clear, traceable account record and keeping access to it limited to the people and systems that need it to run your account. We do not sell personal data. We do not share it with advertisers. The specifics of each area are set out in the items below.
Account data — registration details, Nagad or Rocket payment references, session logs — is stored on secured systems. Access within our team is restricted to roles that require it for account operation or support. We review these access controls on an ongoing basis.
We use cookies to keep your session active, remember your lobby position and measure which pages load correctly. Non-essential cookies can be switched off through your browser settings without affecting your ability to log in or access your account.
Login credentials are stored in hashed form; we do not hold your password in readable text. If you suspect unauthorised access to your account, contact support immediately so we can place a hold on the account while we investigate.
We keep your data for as long as your account is active and for any further period required by applicable law in your eligible region. Once those obligations are met, data is deleted or anonymised. Contact support to ask about the retention period relevant to your account.
The questions below cover what we get asked most often about how your data is handled, what rights you hold and how to act on them. If your question is not here, use the support contact routes listed above.
We collect the name, contact address and payment method you enter during registration. If you link Nagad, Rocket or Bank Transfer to your wallet, the transaction reference and amount are recorded in your account history. We do not collect payment PINs or full bank credentials.
Yes. Log into your account and open the dashboard — your profile details, linked payment method and transaction history are visible there. For a fuller summary of all records we hold, contact our support team and we will prepare it for you.
Send a correction request to our support team via live chat or email. Include your registered contact detail so we can locate the right record. Some fields, such as display name, may be editable directly in your account settings — check there first.
We do not sell or share your personal data with advertisers. Payment providers such as Nagad and Rocket receive only the transaction data needed to process your request. Game studios like PG Soft or Microgaming receive session data only as required to run the game you open.
We retain the minimum records required by applicable law in your eligible region after account closure. Once those legal obligations are met, the data is deleted or anonymised. Contact support to ask about the specific retention period that applies to your account type.
Where local law in your eligible region gives you a deletion right, contact our support team by email with your registered account detail and a written request. We will assess it against our retention obligations and respond with the outcome and any applicable timeframe.